Other: 2023 GRI and SASB Indices, 2023 ESG Independent Assurance Statements
IMPACT REPORT
IMPACT REPORT
We strive to lead the way for meaningful ecommerce.
We’re building a better future for our global community.
Creating a more sustainable future has been a cornerstone of eBay for more than 25 years. As longtime champions of recommerce and the circular economy, we are leading the way toward a healthier planet and a more inclusive economy.
I’m proud of the progress we are making on our climate goals and the positive impact this has on our planet. Today, eBay is leveraging new technologies more than ever to create trusted experiences for customers to sell and buy pre-loved goods.
Our team is committed to helping people make meaningful choices about how they shop and do business. Together, we are building a better future for our global community.
The possibilities are endless for how we will continue this important journey — for the benefit of our customers, our company, and our planet.
Download Our 2023 Impact Report Highlights
Explore our initiatives and programs.
Economic Opportunity
We empower entrepreneurs by providing them with access to a vast marketplace, allowing them to sell globally and grow locally — all while keeping their communities intact and thriving. Our business model is centered around inclusive entrepreneurship for everyone.
Sustainable Commerce
We strive to sustain the future of our customers, community, and planet. We track and quantify our environmental footprint while embracing recommerce and sustainable business practices, which allows us to continue to operate with integrity.
Culture and Workforce
We seek diverse perspectives, foster an inclusive work environment, and train our leaders to help each employee succeed at eBay based on their unique talents, contributions, and ambitions.
Trusted Marketplace
We shape our marketplace based on the strong ethical values we follow as a business: openness, honesty, integrity, and trust.
Issues Material to eBay
We partnered with GlobeScan, an independent research and advisory firm, in 2022 to update and expand our prior sustainability materiality assessment, prioritizing the most salient issues to sustainability and to our business.
The update included adjusting the matrix’s axes to incorporate impact outwards on the environment and society (y-axis) and impact inwards on our business and financial success (x-axis), incorporating additional data sources like external frameworks; environmental, social, and governance (ESG) ratings; consumer insights; and peer benchmarking. Input for this update involved a much larger variety of stakeholders, including eBay employees, external subject matter experts, relevant NGOs, and more. The results from this materiality update inform eBay’s sustainability strategy, initiatives, and goals. This report is focused on four key areas of our business: Economic Opportunity, Sustainable Commerce, Culture and Workforce, and Trusted Marketplace.
Sustainability Materiality Matrix
Supporting entrepreneurs and small businesses is a key focus area at the heart of eBay’s business. Other high-priority material issues include ensuring seller transparency and buyer protections.
Sustainability Materiality Matrix
Recommerce and sustainable consumption are key focus areas at the heart of eBay’s business. Other high-priority material issues include managing our greenhouse gas emissions and energy footprint.
Sustainability Materiality Matrix
High-priority material issues include promoting employee diversity, equity, and inclusion; supporting employee health and wellbeing; and cultivating a strong company culture and employee retention rate.
Sustainability Materiality Matrix
High-priority material issues include promoting cybersecurity and data privacy, ensuring seller transparency and buyer protections, and upholding ethics and compliance in all that we do.
Our Impact Goals
We continuously evaluate our impact programs and priorities, and set targets to track our progress. Explore our 2025 and 2030 goals.
Meet inspiring sellers who bring our marketplace to life.
eBay for Charity
Our platform helps charitable organizations reach their fundraising goals, and allows our customers to support the causes that are important to them.
eBay Foundation
We partner with nonprofit organizations around the world to advance inclusive and equitable entrepreneurship for individuals and communities.
Through the buying and selling of pre-loved and refurbished goods, we create real change for the environment by extending the life of items and avoiding carbon emissions.
In addition to our 2025 impact goals, we support the United Nations Sustainable Development Goals (SDGs) through our platform, initiatives, and business operations. Below are six SDGs where we align our efforts.
Awards & Recognition
- TIME Magazine – Best Companies for Future Leaders 2024
- S&P Global – The Sustainability Yearbook
- Silicon Valley Business Journal – Top 100 Corporate Philanthropists
- Human Rights Campaign – Corporate Equality Index “Equality 100 Award”
- U.S. Environmental Protection Agency – Green Power Partnership
- The Goodies – BeCause Award